Cancellation and Refund Policy
Cancellation and Refund Policy
This policy explains how cancellation charges and refunds are handled for Rayvia Tour and Travel bookings. Final deductions depend on travel date, booking type, supplier rules, season, payment status, GST/tax treatment and actual costs already committed for the customer booking.
Non-refundable Charges
- Rayvia service, planning, coordination, convenience and processing charges are non-refundable after booking/payment confirmation.
- GST/taxes already charged on Rayvia service fee, invoice value or non-refundable components are non-refundable once payment/invoice is processed.
- Hotel, houseboat, car, activity, permit, entry ticket, gondola, union transport, airline/train, payment gateway and other supplier deductions are charged as actuals.
Standard Custom Package Cancellation Slabs
| 30 days or more before travel | 10% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
|---|---|
| 15 to 29 days before travel | 25% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
| 7 to 14 days before travel | 50% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
| 3 to 6 days before travel | 75% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
| 0 to 2 days / no-show / after trip starts | 100% cancellation charge. No refund for unused services. |
Fixed Departure / Group Tour Cancellation Slabs
| 30 days or more before travel | 25% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
|---|---|
| 15 to 29 days before travel | 50% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
| 7 to 14 days before travel | 75% of package amount + non-refundable service fee, GST/taxes and supplier actual deductions. |
| 0 to 6 days / no-show / after trip starts | 100% cancellation charge. No refund for unused services. |
Important Conditions
- Cancellation is accepted only after Rayvia receives a written request on official WhatsApp or email with customer name, booking reference, travel date and reason.
- Rayvia service, planning, coordination, convenience and processing charges are non-refundable after booking/payment confirmation.
- GST/taxes already charged on Rayvia service fee, invoice value or non-refundable components are non-refundable once payment/invoice is processed.
- Hotel, houseboat, car, activity, permit, entry ticket, gondola, union transport, airline/train, payment gateway and other supplier deductions are charged as actuals.
- Peak season, festival dates, group tours, fixed departures, blackout dates and supplier-marked non-refundable bookings can have stricter or 100% cancellation charges.
- Date change, route change, hotel change, passenger reduction or rescheduling is subject to availability, repricing, supplier approval and any applicable charges.
- Weather, road closure, landslide, snowfall, strike, government order or force majeure cases are handled by reschedule/alternate arrangements where possible; refunds depend on supplier recovery.
- Approved refunds are processed within 7 to 15 working days after supplier reconciliation and correct customer bank/payment details are received.
Hotel, Houseboat, Car and Activity Rules
Supplier cancellation rules can override the general slab where the supplier has already blocked inventory, collected a non-refundable advance, dispatched a vehicle, purchased tickets, arranged permits or marked a booking as non-refundable. No-show, late arrival without notice, early checkout, unused meals, unused sightseeing or customer-side plan changes are normally non-refundable for the unused portion.
How to Request Cancellation
Send cancellation request with customer name, booking/reference ID, travel date, phone number, package/service name and reason to Rayvia official support. Cancellation timing is counted from the time Rayvia receives the written request, not from verbal discussion.
Refund Method and Timeline
Approved refunds are sent to the original payment mode or verified bank account after supplier reconciliation. Payment gateway, bank, UPI, card or WooCommerce processing timelines may vary.
Contact
Rayvia Tour and Travel
Sallar, Pahalgam, Anantnag, Jammu & Kashmir - 192126, 192401
rayviatourandtravel@gmail.com
+91-7006495679 / +91-7889670230
https://www.rayviatourandtravel.com
Cancellation & Refund Policy
All Rayvia bookings including hotel, tour, car, driver, activity, and package services follow the same admin-approved cancellation workflow.
- Cancellation or modification is a request only. Rayvia admin approval is mandatory before any booking is cancelled, modified, inventory released, or refund processed.
- GST/tax amount is non-refundable once payment is captured.
- Rayvia service/payment terms, service fee, gateway/bank charges, and supplier protection charges are non-refundable.
- Eligible refund is calculated after deducting GST/tax and Rayvia service/payment terms/service charges from the paid amount. Final refund can be lower if supplier/hotel/transport/activity partner has already charged a non-refundable cost.
- Refund release time is 15 to 20 working days after Rayvia admin approval and bank/payment-gateway confirmation.
- No-show, already started travel/service, false booking details, or policy violation can be treated as non-refundable.
- Vendor or customer cannot directly cancel a booking. Only Rayvia admin can approve cancellation/refund after verification.
Refund calculation: Paid amount minus GST/tax minus Rayvia service/payment terms/service fee. Refund release time is 15 to 20 working days after Rayvia admin approval.
Verified Business Details
Rayvia Tour and Travel
Sallar, Pahalgam, Anantnag, Jammu & Kashmir - 192126
+91 70064 95679
rayviatourandtravel@gmail.com
Working Hours: Daily, 9:00 AM - 8:00 PM IST
